Control of customer service and projects
The FOCUS IT SAS solution allows you to control the demands of your shared service center and the projects arising from those demands. With a complete list of features and incredible ease of use,
this tool consolidates information and organizes it for decision making and investment focus.
We highlight the features:
- Opening of demands by the company's employees, directing to the responsible area;
- Visualization of the demand progress by the attendant, responsible collaborator, requester and managers;
- Service panel graphically and with the indication of demand classifications;
- Allows the appointment of hours and expenses in meeting the demand, as planned by the moderating group or solution managers;
- Allows the inclusion of documentation attached to the demands, such as drawings, specifications, figures, etc .;
- Alerts on the maturity of the delivery of demands;
- Complete and recorded workflow where the demand was handled;
- Demand Dashboard;
- Satisfaction survey report;
- Resource schedule planning and control;
- Transforming demand into design simply and quickly;
- Monitoring the progress of the project graphically;
- Physical and financial notes of project execution;
- Comparison of planned and accomplished project;
- Control of project status report issuance and report repository and minutes;
- Administration of a catalog of planned services according to the areas that make up the shared service center; and
- Possibility of using the Balance Score Card (BSC) of the tool with varied infinity of information.
Featured Benefits:
- Control of internal demands;
- Control of internal projects;
- Agility in serving internal clients;
- Real-time information for priority decision making and resource allocation;
- Single repository of documentation inherent to the service center; and
- Availability of immediate information to monitor activities.
FOCUS IT has a high level of customer satisfaction already served with this service.
Be one more, talk to us
