about

The FOCUS IT SAS solution allows you to control the demands of your shared service center

and the projects arising from those demands. With a complete list of features and

incredible ease of use, this tool consolidates information and organizes it for

decision making and investment focus.

We highlight the features:

Opening of demands by the company's employees, directing to the responsible area;
Visualization of the demand progress by the attendant, responsible collaborator, requester and managers;
Service panel graphically and with the indication of demand classifications;
Allows the appointment of hours and expenses in meeting the demand, as planned by the moderating group or solution managers;
Allows the inclusion of documentation attached to the demands, such as drawings, specifications, figures, etc .;
Alerts on the maturity of the delivery of demands;
Complete and recorded workflow where the demand was handled;
Demand Dashboard;
Satisfaction survey report;
Resource schedule planning and control;
Transforming demand into design simply and quickly;
Monitoring the progress of the project graphically;
Physical and financial notes of project execution;
Comparison of planned and accomplished project;
Control of project status report and report repository;
Administration of a catalog of planned services according to the areas that make up the shared service center; and
Possibility of using the Balance Score Card (BSC) of the tool with varied infinity of information.

Controle das demandas internas;
Controle dos projetos internos;
Agilidade no atendimento aos cientes internos;
Informações em tempo real para tomada de decisões sobre prioridades e alocação de recursos;
Repositório único de documentação inerente ao centro de serviços; e
Disponibilidade de informação imediata para acompanhamento das atividades.

FOCUS IT has a high level of customer satisfaction already served with this service.